sona10's Terms and Conditions

The following terms used in these conditions shall have the meanings set out below:

• "Platform" — sona10's website (sona10.lat) and all associated services, mobile apps, and software.
• "User" or "You" — any person who has registered with sona10 or is using the platform.
• "Account" — your personal registered profile on sona10.
• "Wager" or "Bet" — funds placed to participate in any game.
• "Bonus" — promotional extra funds or benefits provided by sona10.
• "Wagering Requirement" — the required amount of betting that must be met to become eligible to withdraw a bonus.
• "BDT" or "Taka" — Bangladeshi currency (৳).
• "KYC" — the identity verification process (Know Your Customer).

Age and Eligibility Requirements

To open an account and use sona10's services, you must meet the following requirements:

• You must be at least 21 years old — this platform is for users aged 21 and above only.
• Only one account may be opened in your name — multiple accounts are strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• You are opening the account on your own behalf — accounts cannot be opened on behalf of a third party.
• Online gaming must be lawful from your current location.

Registration Process

During registration you must provide your correct name, mobile number, email address, and date of birth. If any information is found to be false or misleading, sona10 reserves the right to close the account and forfeit any deposited funds at any time.

Login Credential Security

It is your responsibility to keep your account password and login credentials completely confidential. You are fully responsible for all activity carried out through your account. If you suspect any unauthorized access, notify our support team immediately.

• Use a strong password and change it regularly.
• Do not allow anyone else to access your account.
• Always log out after using a public computer or shared device.
• Beware of phishing or fraudulent messages — sona10 will never ask for your password by email or chat.

KYC Verification

To protect security and prevent fraud, sona10 reserves the right to verify your identity. The KYC process may typically require the following documents:

• Photos of both sides of your National ID (NID) or passport.
• A recent utility bill or bank statement (for address verification).
• Proof of ownership of the payment method (e.g., a screenshot of your bKash or Nagad account).

Withdrawal requests will not be processed until KYC is complete.

Deposits

The following methods are available for depositing funds on sona10:

• bKash — minimum deposit ৳300
• Nagad — minimum deposit ৳300
• Rocket — minimum deposit ৳300
• Bank Transfer — minimum deposit ৳300

Deposits must be made only from a payment method registered in your name. Third-party payments are not accepted and any such deposits will be cancelled.

Withdrawals

The following terms apply to withdrawals:

• Minimum withdrawal amount: ৳800.
• Withdrawals will only be made to the same payment method used for the deposit.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawal requests will not be processed if KYC verification is not complete.
• Any portion of a bonus for which the wagering requirement has not been met cannot be withdrawn.
• If fraud or a breach of rules is suspected, sona10 reserves the right to suspend or cancel a withdrawal.

Welcome Bonus

New members on sona10 will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → ৳1,500 bonus → total balance ৳2,500.
• Deposit ৳8,000 → maximum ৳5,000 bonus → total balance ৳13,000.

A 20x wagering requirement must be met to withdraw this bonus.

General Terms for All Bonuses

• Bonus offers apply once per account, per person, and per household.
• After claiming a bonus, the wagering requirement must be completed within the specified period — any unused bonus will be cancelled after expiry.
• Multiple bonuses cannot be used at the same time unless specifically stated in the offer.
• sona10 reserves the right to change, suspend, or cancel any bonus offer at any time.
• If fraud is suspected, the bonus and any associated winnings in the account may be forfeited.

VIP Program

sona10's VIP program has 5 tiers — Bronze, Silver, Gold, Platinum, and Diamond. Each tier comes with weekly cashback benefits. Tier progression depends on your activity on the platform. sona10 may revise VIP benefits and tier change rules at any time.

Fair Play Policy

sona10 is committed to ensuring fair play. All game outcomes are determined by a Random Number Generator (RNG), which is impartial and verifiable. Please keep the following in mind when playing:

• Once a bet is placed it is considered executed — it cannot be changed or cancelled afterwards.
• If a round is incomplete due to a technical error, that bet will be cancelled and the amount refunded.
• If there is any doubt about a game result, sona10's log records are final and binding.
• sona10 is not responsible for any bet loss caused by a disconnection.
• sona10 reserves the right to temporarily suspend any game or market for any reason.

Special Sports Betting Rules

The following rules apply to betting on cricket, football, and other sports:

• If a match or event is cancelled, the related bet will also be cancelled and the funds refunded.
• For rescheduled matches, the status of bets will be determined at sona10's discretion.
• Odds changing during live betting is normal — the odds at the time the bet is placed are final.
• If match-fixing or illegal activity is suspected, the related bets will be cancelled.

Strictly Prohibited Activities

Any of the following activities are strictly prohibited on sona10. If such activity is detected, the account will be closed immediately and all deposits and winnings may be forfeited:

• Creating or operating multiple accounts (multi-accounting).
• Using artificial betting strategies to meet bonus requirements (bonus abuse).
• Using the platform for money laundering or with unlawfully obtained funds.
• Attempting to use hacking, viruses, or harmful software.
• Placing bets using automated bots or software.
• Attempting unauthorized access to another user's account.
• Colluding with other users to manipulate game results (collusion).
• Exploiting any vulnerability in the game software or website.

Healthy Gaming Habits

sona10 places the highest importance on responsible gaming. We believe gaming is a form of entertainment and should never be a cause of financial problems.

• Do not spend more than your set budget on gaming.
• Do not place larger bets in an attempt to recover losses.
• Avoid playing games when you are under stress or anxiety.
• If you feel you have a problem, visit our Responsible Gaming page or contact us via live chat.

sona10 may place temporary or permanent limits on your account upon request, or self-exclusion will be applied at your own request.

Personal Data Management

sona10 takes the protection of your personal information very seriously. Our platform uses SSL encryption technology to keep all data secure.

Your information may be collected and used for the following purposes:

• Account verification and identity confirmation.
• Improving and customizing the quality of services provided.
• Meeting legal and regulatory obligations.
• Fraud detection and prevention.
• Promotional communications (subject to your consent).

To learn more about data protection, please read our Privacy Policy.

Intellectual Property Rights

All content on the sona10 website — logos, graphics, images, text, software, designs, and brand elements — are the intellectual property of sona10. Any use, reproduction, or distribution of these elements without permission is strictly prohibited.

• sona10's name, logo, or brand elements may not be used for personal or commercial purposes.
• Automated scraping of website content is prohibited.
• The intellectual property of game software providers is also reserved and remains the property of their respective owners.

Limited Liability Statement

sona10 will not accept any liability in the following cases:

• Loss caused by internet disconnection or technical issues on the part of third parties.
• Loss caused by improper management of account login credentials.
• Loss caused by reliance on gaming outcomes for financial decision-making.
• Service disruption due to natural disasters, cyberattacks, or other events beyond our control.
• Any incidental loss arising after an account is closed for legitimate reasons.

Right to Modify Terms

sona10 reserves the right to amend, change, or update these terms and conditions at any time. The following process will be followed when changes are made:

• For significant changes, a notification will be sent to the registered email or posted on the platform.
• Updated terms will take effect from the date of publication.
• Continued use of the platform after changes are made will be considered acceptance of the new terms.
• If you do not agree to the new terms, you may request to close your account.

You are advised to always read the latest version of this page. See the "Last Updated" date at the top of the page.

Account Closure Conditions

sona10 may close or suspend an account without prior notice for any of the following reasons:

• Violation of any provision of these terms and conditions.
• Providing false or misleading registration information.
• Suspicion of fraud, forgery, or money laundering.
• Any activity listed in the prohibited activities section.
• Failure to meet the age requirement.

You may also request account closure at any time through live chat. An opportunity to withdraw all valid balances will be provided before the account is closed, unless a violation of terms has occurred.

Complaints & Disputes

In the event of any complaint or dispute, follow the process below:

• First step: Notify our support team directly via 24/7 live chat — most issues are resolved quickly.
• Second step: If the issue is not resolved via chat, send a detailed complaint by email.
• Resolution time: Email complaints are generally reviewed within 3-5 business days.

sona10's log records and database will be considered final evidence in the resolution of all disputes.

Contact Information

Contact us for any questions or assistance:

• Live Chat: Available 24/7 in Bengali (after logging in to the platform).
• Email: [email protected]
• Hours: 24 hours a day, Bangladesh Standard Time (BST, UTC+6).