Your privacy is our priority
Your personal information at sona10 is completely safe and secure. This privacy policy explains in detail how we collect, use, and protect your data.
Introduction and Policy Overview
sona10 is a trusted online gaming platform in Bangladesh that places the highest importance on user privacy and data protection. This Privacy Policy ("Policy") applies to the sona10 website and all associated services.
When you register, log in, or use any of our services on sona10, you consent to the terms of this privacy policy. Our platform uses SSL encryption technology to keep your information secure at all times. We are always committed to ensuring the safety of your data, and our privacy policy is updated as needed.
If any changes are made to this policy, the revised policy will be published on this page and the "Last Updated" date will be changed. Users may be notified by email of important changes. If you have any questions about any part of this policy, please contact us via live chat or email.
What information we collect
sona10 collects various types of information to operate its services smoothly and provide users with the best experience. Details are described below:
1.1 Registration and Identity Information
The following information is collected from you when creating an account:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Username and password
1.2 Financial Transaction Information
The following information is collected to process deposits and withdrawals:
- Payment account details (bKash, Nagad, Rocket number or bank account information)
- Transaction amount, date and time
- Transaction reference number
- Deposit and withdrawal history
1.3 Gaming Activity Information
The following information is recorded to improve your gaming experience and ensure responsible gaming:
- Game history, bet amounts and winnings
- Duration of activity on the platform
- Preferred game categories and selected games
- Bonus and promotion usage information
1.4 Technical and Device Information
Automatically collected to ensure site security and functionality:
- IP address and geolocation data
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system
- Cookie and session data
- Website navigation information
Purpose of Information Use
sona10 uses collected information only for the following legitimate purposes. We never sell your information to third parties.
2.1 Account Management and Service Delivery
- Creating, verifying and maintaining your account
- Login and security verification
- Processing financial transactions (deposits and withdrawals)
- Awarding bonuses and rewards
- Managing customer support services
2.2 Security and Fraud Prevention
- Preventing unauthorized access
- Detecting and investigating suspicious activity
- Complying with Anti-Money Laundering (AML) policies
- Customer identity verification (KYC)
- Protecting platform integrity
2.3 Service Improvement and Personalization
- Game recommendations based on your preferences
- Analyzing and improving platform performance
- Diagnosing and resolving technical issues
- Analyzing user experience
2.4 Communication and Support
- Sending important account notifications
- Informing you about policy changes
- Responding to customer support queries
- Sharing promotional offers (with your consent)
Information Storage and Security Measures
sona10 follows industry-standard security technologies and practices to protect your personal information. Our security measures are described below:
3.1 Technical Security Measures
- Use of SSL (Secure Socket Layer) encryption for all data transmission
- Advanced encryption technology for storing sensitive information
- Secure server environment and firewall protection
- Regular security testing and audits
- Two-Factor Authentication facility
3.2 Data Retention Period
We retain your information only for as long as necessary. Generally, all information is maintained while the account is active. Even after an account is closed, information may be retained for a specified period to meet legal and regulatory obligations. Financial transaction records are retained for a period determined by applicable regulations.
3.3 Data Breach Notification
If there is any risk that the security of your information has been compromised, sona10 will take prompt action and, where applicable, notify affected users. We take all security incidents seriously and act quickly to implement remedial measures.
Cookie and Tracking Technologies
Cookies and similar tracking technologies are used on the sona10 website. Cookies are small text files stored in your browser.
4.1 Cookies We Use
- Essential Cookies: Critical for site operation — login sessions and security tokens
- Functional Cookies: Remember your preferences and settings (such as language selection)
- Analytics Cookies: Help analyze site usage to improve services
- Security Cookies: Help detect and prevent fraud
4.2 Cookie Control
You can control and delete cookies through your browser settings. However, disabling essential cookies may affect certain important site functions, such as maintaining your login session. It is recommended to keep necessary cookies enabled for the best experience.
Information Sharing and Disclosure
sona10 does not sell or rent your personal information to any third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Limited information may be shared with payment processors, technology infrastructure providers, and game software providers. These partners are permitted to use information only under contract and for specific purposes. They are required to comply with our privacy standards.
5.2 Legal Obligations
Information may be disclosed to fulfill valid orders from law enforcement agencies, court orders, or regulatory requirements. This includes cooperating with anti-money laundering investigations and fraud-related investigations.
5.3 Information That Is Never Shared
- Your password or PIN code is never shared with anyone
- Information is not sold to third parties for marketing or advertising purposes
- Information is not used for any other purpose without your consent
Your Data Rights
Every user registered at sona10 holds the following rights regarding their personal information:
Right to Access
You can request to view and receive a copy of the information stored in your account at any time.
Right to Rectification
If your account contains incorrect or outdated information, you can contact us to have it corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted, subject to legal obligations.
Right to Restrict Processing
You can object to and restrict the processing of your information for specific purposes.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Right to Withdraw Consent
You can withdraw consent given for promotional communications or optional data processing at any time.
To exercise any of the above rights, contact us via live chat or email ([email protected]). We generally try to respond to requests as quickly as possible after receipt.
Protection of Minors' Information
Age Verification and Protection
sona10 is an adult platform intended only for those aged 21 and above. We do not collect or store information from any minors. Age is verified at registration and, where necessary, confirmed through identity documents.
If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed. If a parent or guardian believes their minor child has created an account, please contact us.
Third-Party Services and Game Providers
The sona10 platform offers games from various game software providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt). These providers have their own privacy policies.
8.1 Data Exchange with Game Providers
While playing games, certain data (such as session IDs or game results) may pass through the software provider's systems for technical reasons. However, these providers are contractually required to adhere to strict privacy standards. They do not receive your personally identifiable information (name, address, etc.).
8.2 Payment Provider Policy
When transactions are completed via bKash, Nagad, Rocket or bank transfer, the privacy policy of the relevant payment service provider will also apply. These services follow their own security practices and are bound by legal agreements for data exchange with us.
Policy Changes & Contact
9.1 Policy Change Process
sona10 reserves the right to update this privacy policy as needed. Users will be notified in advance by email of any significant changes. The updated policy will be published on this page and the "Last Updated" date will be revised accordingly. Continuing to use the platform after a policy change will be considered your acceptance of the revised policy.
9.2 Privacy-Related Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
9.3 Complaint Resolution
If you have a complaint related to your data privacy, please contact us directly in the first instance. We take all valid complaints seriously and take appropriate steps toward resolution. We are always committed to protecting your privacy rights.